Refund policy

Returns & Exchanges

PERSISTENCE accepts returns and exchanges within 14 days of delivery.

Items must be unworn, unused, and undamaged, with all original tags attached and in their original packaging, including the dust bag when applicable.

Returns are free within the United States.

2026 Holiday Returns

Orders delivered between November 1 and December 24, 2026, can be returned or exchanged through January 15, 2027. Refunds go to the original payment method. If you received a PERSISTENCE piece as a gift, email studio@persistencegoods.com with the order number and we'll exchange it or send you a PERSISTENCE gift card for its value.

How to Request a Return

Sign in to your PERSISTENCE customer account using the email address associated with your order.
Open the order and click Return items.
Select the item you want to return.
Select a return reason and add a note.
Click Request return.
Once your request is approved, you will receive return instructions and a prepaid shipping label.

Exchanges

To exchange an item, submit a return request using the process above and note that you would like an exchange.

If the replacement item costs more than the original, you will pay the difference. If it costs less, we will refund the difference to your original payment method.

Once your exchange is approved, we will add the replacement item to the return.

Refunds

Once we receive and inspect your return, your refund will be issued to your original payment method. Processing time depends on your payment provider and bank.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, or there's ever a problem with how your piece was made, email studio@persistencegoods.com with your order number and we'll repair or replace it.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized items
Special orders
Sale items
Gift cards

Items that show signs of use or wear are not eligible for return.

Items sent back without first submitting a return request may not be accepted.

For questions about a return or exchange, contact studio@persistencegoods.com.